Privacy Policy

Last updated: April 24, 2026

TRADESMANEXPERT LTD, trading as TradePilot ("we", "our", or "us"), a company registered in England and Wales (Company Number: 16970808) is committed to protecting your privacy. This Privacy Policy explains how our mobile application "TradePilot" and related services collect, use, and share your personal information.

1. Information We Collect

We collect information to provide our field service management features:

• Account Information: Name, email address, phone number, and business details.
• Job Data: Customer details, job descriptions, and scheduling information you input.
• Location Data: Real-time location to track job progress and enable scheduling features (optional, requires permission).
• Media: Photos of job sites or completed work that you upload.

2. How We Use Your Data

We use your data to:

• Provide field service management tools (dispatching, invoicing, scheduling).
• Process payments for your subscription.
• Send notifications (SMS/Email) regarding jobs and appointments.
• Integrate with your calendar services.
• Improve our app functionality and user experience.

3. Third-Party Services

We share necessary data with trusted third-party providers to deliver our services:

• Stripe: For payment processing and subscription management.
• Twilio: For sending SMS notifications to you or your customers.
• SendGrid: For email delivery services.
• Google Calendar: To sync appointments (if you enable this integration).

4. GDPR Compliance (UK & EU)

If you are in the UK or EEA, you have specific rights under the General Data Protection Regulation (GDPR):

• Lawful Basis: We process data based on contract fulfillment (providing the app service) and legitimate interests.
• Data Transfers: Data may be processed in countries with adequate data protection or under standard contractual clauses.

5. Data Retention

We retain your personal data only as long as necessary to provide our services and comply with legal obligations (e.g., tax records). Upon account termination, data is deleted or anonymized in accordance with our retention policy.

6. Your Rights

You have the right to:

• Access: Request a copy of the personal data we hold about you.
• Correction: Update inaccurate or incomplete data.
• Deletion: Request deletion of your data ("Right to be Forgotten").
• Portability: Receive your data in a structured, commonly used format.

To exercise these rights, please contact us at the email below.

7. Contact Us

If you have questions about this policy or your data:

TRADESMANEXPERT LTD (trading as TradePilot)
Company Number: 16970808
Registered in England and Wales
Registered Office: 13 Sheild Close, Washington, NE37 1LQ
Email: [email protected]
Website: tradesmanexperts.uk